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Viceroy Hotel Group

Terms of Use for Viceroy Insider

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This page (together with our Privacy Policy, available here) tells you information about us (as defined below) and the terms and conditions (Terms of Use) on which you can access and use the Site (as defined below).

By using the Site, you confirm that you accept these Terms of Use and that you agree to comply with them. These Terms of Use will apply to any use of the Site, whether as a guest or a registered user, and including accessing, browsing, or registering to use the Site (where applicable). Please read them carefully and make sure that you understand them before using the Site.  If you refuse to accept these Terms of Use, you must not use the Site.

We may amend these Terms of Use from time to time. Please check these Terms of Use regularly to ensure you understand the terms which will apply at that time. You should print a copy of these Terms of Use or save them to your computer for future reference.


The website available at (the Site) is owned by Viceroy Hotel Management, LLC (referred to in these Terms of Use as "our", "us" or "we"), a Delaware limited liability company, with an address at 750 North San Vicente Boulevard – EAST, Suite 1000, West Hollywood, CA 90069, United States of America.


These Terms of Use refer to our Privacy Policy (available here), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you confirm that you have read and understood our Privacy Policy.


We may update the Site from time to time, and may change its content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it.

Due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, the Site is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind. We do not accept any liability arising from any interruption in availability.

We reserve absolutely the right to withdraw or suspend the Site where we deem this to be necessary without notice and will not be liable to you for such unavailability.


The information on the Site (especially that which is posted by others users in discussion boards, such as the knowledge forum, or other social media functions on the Site) does not necessarily reflect our views and opinions. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on the Site before entering into any commitment based upon them. We do not accept any liability arising from any inaccuracy or omission in the information.


If you choose to register a user name and password, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at by email at


We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Nothing in these Terms of Use shall be construed as conferring any licence to use or reproduce any content included on the Site, which you may only use in accordance with the instructions and information provided by us on the Site itself, or any other information which we may notify you of separately.

Without limitation to the above, you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text or copy or distribute any material for any commercial or business purpose. No use of our name, logos and/or other trade marks (whether registered or unregistered) may be made by you without separate express written agreement being given by us, which shall be at our sole discretion.

In the event of any use of material in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


You agree not to use the Site:


Any links on our Site (particularly those posted by other users of the Site in discussion boards, such as the knowledge forum) may take you to third party websites over which we have no control. You acknowledge that the content on those pages is not subject to our control, their owners may be independent from us and we do not endorse or accept any responsibility for their content. We will not be liable for any loss or damage that may arise from your use of them.


We will use reasonable endeavours to ensure that the Site does not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all materials downloaded from the Site and regularly check for the presence of viruses and other malicious code.


Unfortunately, the transmission of information via the Internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of information transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use appropriate technical and organisational measures to ensure that it is adequately protected.


To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Please note that the Site is intended only for training purposes for those who wish to work with us and refer customers to our hotels. Accordingly, we will not accept any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms of Use are governed by English law and are available only in the English language. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising under these Terms of Use.