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Viceroy Hotel Group

Privacy Policy for Viceroy Insider

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This Privacy Policy (together with our Terms of Use, available here) sets out the basis on which any personal data we collect from you, or that you provide to us (as defined below), will be held and processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. If you do not agree with use of your personal data as set out in this Privacy Policy you should not submit your personal information to us.

We may amend this Privacy Policy from time to time. Please check this Privacy Policy regularly to ensure you understand the practices which will apply at that time. You should print a copy of this Privacy Policy or save it to your computer for future reference.


The website available at ("the Site") is owned by Viceroy Hotel Management, LLC (referred to in this Privacy Policy as "our", "us" or "we"), a Delaware limited liability company, with an address at 750 North San Vicente Boulevard – EAST, Suite 1000, West Hollywood, CA 90069, United States of America.  We have an establishment in Europe through Viceroy International Hotels UK Limited, a UK private limited company (registered number 08393561).

For the purpose of the Data Protection Directive ("the Directive"), we are a data controller.


This Privacy Policy applies to all personal data that we hold about you in connection with your use of the Site.

We may collect and process the following data about you:

Information you give to us. You may give us information about you by filling in forms and using the various functions on our Site, or by corresponding with us by telephone, email or otherwise. This includes information you provide when you:

The information you give us may include your name, address, email address and telephone number, information about the business that you have undertaken with us (for example relating to hotel bookings you have placed with us or referred to us), personal description and your image, for example where you upload a photograph of yourself for your profile page.

Information we collect about you. With regard to each of your visits to the Site we may automatically collect the following information:


The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy, available here.

Please note that you can activate the setting on your Internet browser to refuse the setting of all or some cookies. However, if you use your Internet browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site.


We use information held about you in the following ways:

Information you give to us. We may use this information:

Information we collect about you. We may use this information:


We may share your information with selected third parties including:


The personal data that we collect from you will be transferred to, and processed in, a destination outside the European Economic Area (EEA) that may not have the same level of protection for personal data as countries within the EEA. In particular, your personal data will be transferred to the United States of America, where our head offices are situated, where it will be processed by staff who are involved in the provision of training to you through the Site and/or who are engaged in the provision of related support services. We will take such steps as required by applicable data protection laws to ensure that your personal data is adequately protected when it is transferred outside the EEA.


The Directive gives you the right to access information held about you. Your right of access can be exercised in accordance with the Directive. Any access request may be subject to a fee of £10.

If at any time you wish to check, update or amend your personal data or preferences, please contact us by email at

8. Links

Any links on our Site (particularly those posted by other users of the Site in discussion boards, such as the knowledge forum) may take you to third party websites over which we have no control. This Privacy Policy does not cover the use of your personal data on any third party websites.


If you have any queries about this Privacy Policy or any about the processing of personal data we hold about you, please contact us by email at